SHIPPING INFORMATION

Shipping Times

All orders are shipped within 1 business day (working day only, and we don't work on weekends or on public holidays).

Orders cannot be amended once it is placed. If the order is not shipped, we would cancel the order, if shipped, the clients have to wait for delivery or place a new order, return the wrong items and get a refund once they are returned to us. Clients have to pay for return postage.

Shipping Methods for orders in US

It takes 7-10 business days to receive via USPS method for free, and 3-5 business days via DHL for $10 freight within the 48 contiguous United States.

Additional shipping and handling charges will apply to orders shipped to Alaska, Hawaii and Puerto Rico. Any problem about additional shipping about Alaska, Hawaii and Puerto Rico, or any needs for other territories outside the 48 contiguous United States, please email us. Email: info@jekeno.com

If you have not received your order within the times scales set out here it could be due to postal system failure. If this happens to you, please email our customer service team for further information at info@jekeno.com